Company Overview
Aptaero is an industry leading provider of solutions to the commercial aviation industry centered around unique software solutions in the area of airline check in operations and passenger security vetting.
We are looking for someone who is interested in starting a career with a growing company and be involved in an extremely dynamic industry working with cutting edge technologies. Please take some time to learn more about our company and product offering prior to applying. Visit us online at www.aptaero.com
Job Description
Aptaero is seeking an Application Support Technician to add to our support & implementation team. An ideal candidate should be able to work in a team environment and be self-motivated and self-managed.
Essential Duties and Responsibilities:
- Provide End-User Technical & Application Support of our Aptaero Platform
- Interact with customers to understand, troubleshoot, and resolve concerns
- Clearly explain the problem-solving process with customers
- Support with implementation / deployment projects
- Assist with configuration & deployment on a range of airline industry devices & peripherals including ticket printers, passport readers, PCs, etc.
- Use ticketing system for incident management and customer coordination
Additional Duties and Responsibilities:
- Occasional onsite support & implementations (willing/able to travel internationally)
- Assisting with shipping, receiving and inventory tracking of hardware
- Identify and suggest support process or procedure improvements
- Perform platform QA including testing & reporting issues/bugs to development team
- Assist team in creating and maintaining knowledge base articles & guides
A successful candidate MUST meet the following qualifications:
- 3+ years of software and application support
- Excellent problem-solving and critical thinking skills
- Proven ability to quickly learn new systems and industries in a fast paced, collaborative environment
- Excellent written and oral communication skills
- Knack for building and maintaining supportive relationships with clients and 3rd party partners and vendors
- Ability to exercise independent judgment and effective time-management
- Must be able to pass a Department of Homeland Security background check
Knowledge of the following is a plus:
- Aviation or Travel Industry Experience
- Electrical circuits
- Citrix Receiver, Netscaler, XenApp Experience
- Airport/Airline Communication and CUTE Systems
- Project coordination or project management a strong plus
- Background in working in a critical production support 24×7 environment
- Experience in supporting platforms in a SaaS environment
- 2nd language proficiency in Spanish
Compensation
Aptaero offers competitive pay commiserate with experience, paid-time-off, health and dental insurance, performance bonuses, profit sharing, discounted technology purchases and much more.